By Scott Koepf

I have spent a good part of my career in travel as an educator and while I do not have a degree, I sometimes even fancy myself as a professor of retail travel. I read everything I can about our business, which is what I think professors do, and I now even have the stereotypical touch of grey in my hair. So with the pipe and the patches on the elbows of my blazer, I envision myself changing the industry through my enlightened pontifications one agent at a time.

Now, I know this is wrong on many levels, but work with me as I take on the persona of one of the most beloved yet annoying characters in musical theatre (or for those of you professors out there that consider musicals lowbrow, then reference Pygmalion). Professor Higgins, who takes the professor stereotype to the ultimate level, believes he can change a common street urchin into a proper English woman... (continue)